HOW DOES IT WORK?
We are working with some lovely local businesses to create a convenient way for you to support them, and for you to buy in a sustainable way.
- Browse our online store and add the things you want to your basket; if you can't find what you would like please talk to us
- Decide how you would like these delivered; we offer limited home delivery or collection slots in Sheffield or can post to anywhere in the UK
- Place your order
Why would I buy through this website instead of going to the shop myself?
If like us, you are juggling work, childcare and the rest of life, you might find it hard to get to these independent shops during their open hours. You might simply prefer the ease of having your shopping delivered to your door at a convenient time.
We are trying to make shopping with local businesses more accessible to customers who might otherwise gone elsewhere or resorted to shopping with a national chain.
When will my shopping be delivered?
This will depend on the delivery method you have chosen:
If you order before 5pm on a weekday, the earliest slot you can request is the following afternoon or next available slot after then.
If you order at the weekend, the earliest slot you can request is Monday evening.
Our standard delivery slots are:
Monday 6 to 8pm
Tuesday 3 to 5pm
Wednesday 6 to 8pm
Thursday 3 to 5pm
Saturday 12 to 2pm
As our business grows and we have more lovely customers to serve, more slots will be made available.
Collection hours from Sharrow Vale Road are:
Monday to Friday 9am to 4.30pm
Your order will be sent in 2-3 working days. You will receive an email confirming when it has been sent on it's way to you. For small orders we use Royal Mail. For larger orders we use DPD, as we like their commitment to carbon neutrality.
What is this plastic looking packaging doing wrapped around my shopping?
It isn't plastic! It's actually cellulose plant film - completely home compostable. If you don't have a compost bin yourself or a garden to bury it in, give it back to us and we'll put it in ours...
We use cardboard boxes and paper tape to send your packages.
Food products from Down to Earth are all packed in their shop. They handle products which include nuts, peanuts, sesame seeds, celery seeds, cereals containing gluten and soya, so there is a possible risk of cross-contamination. Whilst scoops and the packing area are cleaned between packing different products, traces may linger in the air and so please be aware of this if you have allergies.
Whilst oats are gluten-free, they can be contaminated when growing near fields of wheat or other gluten containing cereals. If you have celiac disease, follow medical advice relating to consumption of oats or other products that may be at risk of cross-contamination.
I’ve placed an order but haven’t received email confirmation
Try looking in your spam or junk folder if it doesn't arrive in your inbox. If you saw the order confirmation page after placing your order online, then we will have received it. If you have registered an account with us, you can log in to see any current orders.
What if something I want is out of stock?
If stock is not available when we collect your order, we will offer you the option to receive it in a later delivery or to cancel it for a full refund.